Policy for saving data
We have a few basic rules:-We will never divulge the information stored with us to an external party without your consent, or unless it is required by law.
-We only save information necessary for the services we provide on our servers.
-We store all data on private servers in Sweden.
In 2018 the laws concerning the management of personal data are to be tightened. Work is being done to develop routines and documentation to ensure that our platform complies with all new regulations.
At this date we can already sign a personal data assistant agreement (as a subcontractor) for our customers.
We currently have routines ready to provide, at the request of our customers, extracts of everything we know about a particular person and (on request) anonymize this data so that it can no longer be linked to a specific person. All in accordance with the law's requirements.
Call logs and call statisticsSaved for 2 years
Recordings (optional) are saved one year
TicketsSaved for 2 years
AttachmentsSaved for one year
Detailed user statisticsSaved for one year
Call recordinsSaved for one year
Call details (extra data)Saved for 2 months
Original e-mailsIncomming mails are saved for 2 months
(Customers can save e-mails for them selves!
Outgoing mails are saved for 2 weeks