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Logic during queue

Configure how to handle calls in long queue


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Wrap up time

Seconds between ended call until agent autmoatically can receive new call from queue. Set zero (0) for manual handling.

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Ask customer

Set if customer is to be given a question in the beginning to enter ticket number or customer id. This can then be used for screen popup of customer view in the ticket hanldling platform or in any other external CRM platform.

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Create ticket directly

Configure if tickets should be created automatically for incoming mail. If not your mail will be placed in an inbox to be handled manually. Choose update current if you just want one open concurrent ticket per customer

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Conditions for creating tickets

Choose contacts for which tickets will be created automatically

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No auto ticket for answers

Do not create ticket autmatically if subject starts with Re, autoanswer, etc. (are considered as answers)

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How a contact is notified

Choose if and how agent send mail and text nofifies to contacts

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Suffix with ticket number

When mail is sent out to contact a suffix with ticket number is added to the subject like:
Heading ticket nnn

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Ask before sending

Set if agent must confirm before sending answer out to contact.

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Send answer

Choose if customer will be sent answer directly and if so how this auto answer will be written

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Keep images of contacts

Handle images for contacts

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Record incoming instant calls

You can later listen to recording from the call log

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Recor outgoing calls

You can later listen to recording from the call log

This feature is not activated during test, ordinary licens is needed


Read more [ here ]


Web guide

Set up your own Contact Center
Test for free using this guide in 4 simple steps
1 2 3 4

Your company/business

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Own short alias

Short name to describe you business (3-8 chars)

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Choose your country

Main country for your business, do not confuse with language of web API. During test only swedish and english are handled towards customers. For regular customers all languages are suppoerted.