Customer stories
Footway
Shoes online
Footway uses ServIT Center to manage support for 2 brands in many countries. They handle customer contacts via e-mail, telephone, Facebook and Twitter.
inkClub
Online shopping
inkClub uses ServIT Center in its customer service to efficiently handle large amounts of customer tickets for several brands in many countries. Customer contacts are handled over voice, mail, facebook and web forms.
CGI (fd. Logica / WM-data)
Global provider of IT- and business critical services
CGI use ServIT platform in their business group around the world. Today they operate with 300 concurrent agents. Hardware and ServIT IVR is located "inhouse". CGI has high demands on integration voice/inhouse support platforms. CGI has used ServIT since 1998.
SKR
Sveriges Kommuner och Regioner
Sveriges Kommuner och Regioner (SKR) use the platform to serve different departments within their group around Sweden.
GCM
Switchboard solutions, answering service, etc.
GCM user ServIT Center in their answering service (Personlig svarsservice) using sofisticated tools to take messages, reference or call forwarding.
